Contratanto servicios por chat

Hace una semana decidimos pasarnos a banda ancha de 7mb porque con el servicio de 600k nos pasábamos siempre de los 2gb de límite de descarga (en el nuevo servicio son 30gb). Un dato curioso es que lo hice por chat porque era Domingo y no atendían telefónicamente. Más abajo esta el diálogo completo para que vean lo simple que fué. El otro dato fué que este Domingo pasado a la madrugada puntualmente al cumplirse los 7 días que me dijieron lo activaron. Algo nuevo.

(Sistema) Welcome (Marce)
(Sistema) Connecting to server. Please wait...
(Sistema) Connected to server.
(Sistema) Bellxxx has joined the session.
(Sistema) Connected with Bellxxx
(Bellxxx) Greetings, Thank you for choosing Bell, my name is Bellxxx how may I help you today?
(Marce) Hi, good Morning. I am a sympatico client but I have the basic broadband service
(Marce) Could you tell me how I can change to the 7mb 30gb plan? I understand you have a promotion now
(Marce) I already have of course the modem (the new white one)
(Bellxxx) May I know your number, Address with postal code, E-mail and Telephone number.
(Marce) (acá le escribí esos datos)
(Bellxxx) Thanks for your information.
(Bellxxx) Please give me a moment while I pull out your account details.
(Marce) Thank you
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(Bellxxx) I am working on your process.
(Marce) Ok remember first I want to know how much it's going to cost me, I really would like to take advantage of a promotion...
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(Bellxxx) Thanks for being in online.
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(Bellxxx) Thanks for your patience.
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(Bellxxx) Yes.
(Bellxxx) I apologize for last message.
(Bellxxx) performance:$41.95/m, $100 ETP 12mths
(Bellxxx) 7.0 Mbps download speed - Dial-up usage $1.50/hr., Total Internet Performance / téléchargement à 7 Mbps - Accès commuté:1,50 $/hr, Internet total performance
(Marce) What is the $100 charge for?
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(Bellxxx) It is early termination charge.
(Marce) ah ok, so I would only pay $41,95 from now on (no hidden extra charges) and that would give 7mb 30gb limit download ?
(Marce) it's broadband right? What is that dial up usage charge?
(Bellxxx) While on contract you supposed to downgrade or cancel your account means the early termination charge will collect.
(Bellxxx) yes
(Bellxxx) Existing - $41.95/m no contract 7.0 Mbps download speed - Dial-up usage $1.50/hr., Total Internet Performance / téléchargement à 7 Mbps - Accès commuté:1,50 $/hr, Internet total performance
(Marce) Ok but I would not have to pay the $100 because I'm upgrading right?
(Bellxxx) price promotion for previous price plan $7.00 off months 1
(Bellxxx) Sure.
(Marce) Fantastic, exactly what I want... how can I go ahead and make the upgrade then?
(Bellxxx) Okay I will do it for you.
(Marce) Great, thank you. Can you tell me when I'll have the new speed?
(Bellxxx)Is there anything else?
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(Marce) Yes, could you tell me when I'll have the new speed? Thank you
(Bellxxx) After 7 days you speed has been changed.
(Bellxxx) Is there anything else?
(Marce) Thank you, that's all. Have a good day. Bye
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(Bellxxx) Thank you for choosing Bell, and have a great day. To help us to continuously improve our level of support I invite you to complete the survey that will appear in the window from which you launched the session.
(Bellxxx) has left this session.
(Sistema) The session has ended.